Dealing with Forex Customer Support The mediator between you and your Forex account is your account manager, and the company's customer support team, here are insider tips on how to deal with customer support while trading with a company for an easy and pleasant process Opening an Account When you first decide to open an account with a company, it is your chance to ask about the company and get to know it. The person you will be contacting is getting paid to introduce you to the company and make you feel comfortable. You should feel free to ask anything you need to call at any time and expect your questions answered. You should not feel guilty or uncomfortable for ''bothering'' the good people at the company for it is their job to help you. You in turn should also be honest and helpful. If you are asked to provide documents you should make sure you have provided your documents before expecting your account to be open, and if the company specifies that it takes 24 or 48 hours for a procedure to take place, then you should be patient and not call to ask if something is done when the specified time hasn't passed, and lastly and most importantly if you decide that you do not wish to trade with the company after all then be honest and inform the person you are speaking with that you are no longer interested so they can stop bothering you and focus on other clients. During Trading When you have become a client of the company it is good to establish a friendly and comfortable relationship with your account manager. They want to be comfortable talking with you when any changes happen, or with advice and you want to feel comfortable reaching out to them when you need them, so it always helps to be friendly and nice but also stick to business talk during phone calls keeping in mind that your account manager is probably very busy with many clients and even if they'd like to have a chat with you they can't afford the time. What not to ask Although you should feel free to ask any questions to your account manager just remember that it is not their job to teach you Forex trading or any form of trading. If you are a complete new comer you can ask them to refer you to Forex education programs that the company or other web sites may offer. Also remember that your account manager is by law not allowed to give you trading advice. If he/she does that they are liable to being sued if they give you the wrong advice and you lose your trade. Unless your account manager is licensed by a Forex regulatory authority to give trading advice then you cannot expect them to give you any. Closing an Account Whether you've been trading for a week or a year with a company if you get to the point where you've chosen to close down your account, you should be straight forward and inform your account manager. If you try to go around it you will have to face the worry of receiving another phone call asking if you will deposit, and your account manager will waste a lot of time trying to reach out to you believing you will eventually deposit. Connect with XtreamForex and make Trading strong. Our whole committed to provide superior Forex trading services with excellent results.